Frequently Asked Questions

Browse our marketplace or create a custom design in the Design Studio. Add products to your cart and proceed to checkout with your shipping details and payment method.

Orders can be modified within 1 hour of placement if production has not started. Contact support immediately for changes.

Custom products typically take 3-5 business days for production before shipping begins.

We deliver pan-India. Most locations are serviceable within 5-7 business days after production.

Once shipped, you will receive a tracking link via email and SMS. You can also track from your Orders page.

Shipping charges vary by location and order value. Free shipping is available on orders above a certain threshold — check at checkout.

You have 5 days from the date of delivery to submit a return request for eligible items.

Damaged products, incorrect items, manufacturing defects, printing defects, and wrong size shipped are eligible. Change of mind or wrong size ordered by customer are not eligible.

Go to your Orders page, select the order, and click "Request Return." Include photos of the issue for faster processing.

Creators earn Resonance Credits (RC Rewards) — a fixed RC per sale. Starter tier earns 500 RC, Pro earns 1000 RC, Elite earns 1500 RC, and Legend earns 2000 RC per sale. RC is credited to your wallet after delivery confirmation.

There are four tiers: Starter (500 RC/sale), Pro (1000 RC/sale), Elite (1500 RC/sale), and Legend (2000 RC/sale). Tier upgrades are managed by the admin team based on sales volume, ratings, likes, and community engagement. KYC verification is required to upgrade past Starter.

Complete KYC verification, accumulate at least 5,000 RC (equivalent to ₹500), then request a withdrawal from your Creator Dashboard. The conversion rate is 1 RC = ₹0.10.

Share designs, publish content, participate in events and challenges, discover other creators, and build your portfolio.

Yes. Our community principles are Authenticity, Creativity, Respect, Originality, and Professionalism. See our Community Rules page for full details.

Yes. The community supports collaboration through shared projects, challenges, and the Talent Portal for recruiter connections.

Vendors are production fulfillment partners — printing companies, manufacturers, and packaging providers who produce custom orders.

Apply through our Become a Vendor page. We verify your business credentials, production capacity, and quality standards before onboarding.

Printing partners, manufacturers, packaging partners, logistics providers, and regional production centers.

Apply as a seller, get verified, and start uploading your designs to the marketplace. We handle production and shipping — you earn RC Rewards with every sale.

No. Resonance operates on a print-on-demand model. Your designs are produced only when a customer orders. No upfront inventory needed.

A full seller dashboard with order management, analytics, inventory tracking, ratings, support, and payout management.

We accept UPI, credit/debit cards, net banking, and popular wallets. All payments are processed securely.

Yes. We use industry-standard encryption and do not store your card details on our servers. Payments are processed through certified payment gateways.

Resonance Credits are locked during order fulfillment and released to your wallet after delivery confirmation. Withdrawals are processed within 5-7 business days.

We use secure session management, CSRF protection, and encrypted passwords. We recommend using a strong, unique password.

KYC (Know Your Customer) is required for creators before withdrawing earnings. It verifies your identity through government-issued ID and bank details.

We follow strict privacy practices. See our Privacy Policy for details on data collection, usage, and protection.

Click Register, enter your details, and verify your email. You can also sign up during checkout.

Email changes can be requested through your account settings. Username changes may be limited — contact support if needed.

Contact support to request account deletion. Note that pending orders and RC balances must be resolved first.