Refund Policy
1. Eligible Refund Conditions
We accept refund requests in the following circumstances:
- Defective product: The item received has a manufacturing defect, print error, or quality issue not caused by the customer.
- Wrong item delivered: You received a product different from what you ordered (wrong size, colour, or design).
- Damaged in transit: The product arrived visibly damaged due to shipping mishandling.
All eligible refund requests must be raised within 7 days of delivery.
2. Ineligible Conditions
Refunds will not be issued in the following cases:
- Custom or personalised items (print-on-demand, custom designs) unless the product is defective or incorrect.
- Size exchange requests raised after the delivery date has passed.
- Change of mind after the order has been confirmed and production has begun.
- Minor colour variations due to screen calibration differences.
- Damage caused by improper washing or handling by the customer.
3. Exchange Policy
- Size exchanges are accepted within 7 days of delivery, subject to stock availability in the requested size.
- The customer is responsible for return shipping costs for size exchanges.
- Items must be returned in original, unworn, unwashed condition with tags intact.
- Once we receive and inspect the returned item, we will dispatch the replacement within 3–5 business days.
4. How to Raise a Request
To initiate a refund or exchange:
- Email support@resonancethreads.in with the subject line "Refund/Exchange Request — Order #[your order number]".
- Include your order number, a description of the issue, and clear photographs of the product showing the defect or damage.
- Our support team will respond within 2 business days to guide you through the process.
5. Refund Modes and Timelines
- Original payment method: Refunds are processed to the original payment source (credit/debit card, UPI, net banking) within 7–10 business days of approval.
- Cash on Delivery orders: Refunds for COD orders are processed via bank transfer. Please provide your bank account details when raising the request.
- You will receive an email confirmation once the refund has been initiated. Processing time may vary depending on your bank.
6. Order Cancellation Window
- Standard orders may be cancelled within 2 hours of placing the order, before production begins.
- Custom and print-on-demand orders cannot be cancelled once production has been confirmed, as materials are allocated immediately.
- To cancel an eligible order, contact us immediately at support@resonancethreads.in or through your My Orders page.