Privacy Policy
1. Information We Collect
We collect the following categories of information when you use Resonance Threads:
- Personal identifiers: Name, email address, phone number, and delivery address provided during registration or checkout.
- Payment information: Payment method details processed securely through Razorpay. We do not store full card numbers on our servers.
- Device and browser data: IP address, browser type, operating system, and referring URLs collected automatically when you visit our platform.
- Cookies and tracking data: Session identifiers, preference cookies, and analytics cookies as described in Section 6.
- User-generated content: Designs, images, and text you upload or create using our Design Studio.
2. How We Use Your Information
- Order processing: To fulfil, ship, and provide updates on your orders.
- Personalisation: To recommend products, designs, and content relevant to your preferences.
- Marketing communications: To send promotional emails and offers — only with your explicit consent. You may opt out at any time.
- Analytics: To understand how our platform is used and improve the user experience.
- Legal compliance: To meet obligations under Indian law, including GST record-keeping requirements.
3. Information Sharing
We do not sell your personal data. We share information only in the following circumstances:
- Service providers: Third-party vendors who assist with hosting, email delivery, and customer support, bound by confidentiality agreements.
- Payment processors: Razorpay and UPI payment networks to process transactions securely.
- Logistics partners: Courier and delivery companies who require your name and address to fulfil shipments.
- Legal requirements: When required by law, court order, or government authority in India.
4. Data Security
We implement industry-standard security measures including TLS encryption for data in transit, secure servers with access controls, and regular security reviews. While we take reasonable precautions, no system is completely secure and we cannot guarantee absolute security.
5. Data Retention
- Order records: Retained for 7 years to comply with GST and tax regulations under Indian law.
- Account data: Retained until you request deletion of your account. You may submit a deletion request to privacy@resonancethreads.in.
- Analytics data: Aggregated and anonymised after 24 months.
6. Cookies
We use the following categories of cookies:
- Essential cookies: Required for the platform to function (session management, cart, CSRF protection). Cannot be disabled.
- Analytics cookies: Help us understand how visitors use the site. Activated only with your consent.
- Marketing cookies: Used for retargeting and personalised advertising. Activated only with your consent.
You can manage your cookie preferences at any time via the Cookie Settings link in the footer.
7. Your Rights
Under applicable Indian data protection law, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Receive your data in a structured, machine-readable format.
- Opt-out of marketing: Unsubscribe from marketing communications at any time via the link in any email or by contacting us.
8. Children's Privacy
Resonance Threads does not knowingly collect personal data from individuals under the age of 18 without verifiable parental or guardian consent. If you believe a minor has provided us with personal information, please contact us immediately at privacy@resonancethreads.in.
9. Grievance Officer
In accordance with the Information Technology Act, 2000 and applicable rules, we have appointed a Grievance Officer:
- Name: [Grievance Officer]
- Email: privacy@resonancethreads.in
- Response time: We will acknowledge your grievance within 48 hours and resolve it within 30 days.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by displaying a prominent notice on our platform. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the platform after changes constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions or requests, please contact us at hello@resonancethreads.in or write to us at Resonance Threads, Bangalore, Karnataka, India.